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Find answers to common questions about our research materials, ordering, shipping, and quality documentation.
Frequently Asked Questions
What are Peptides?
Peptides are short chains of amino acids commonly used in scientific research to study protein interactions, cellular communication, and biological processes. Coastal Laboratories provides research-grade peptides intended strictly for laboratory research purposes only and not for human consumption, clinical use, therapeutic use, or diagnostic applications.
How long does shipping take?
Orders are typically processed and shipped within 24 business hours from our U.S. facility. Standard domestic shipping generally arrives within 5–7 business days. Delivery times may vary due to carrier operations, holidays, weather conditions, or other unforeseen circumstances. Tracking information will be provided once your order has shipped.
Do you ship internationally?
No. Coastal Laboratories currently ships exclusively within the United States. We do not offer international shipping at this time.
What payment methods do you accept?
Accepted payment methods will be displayed during checkout and may vary based on your location, order details, and payment provider availability.
What is the intended use for our products?
All products sold by Coastal Laboratories LLC are intended strictly for laboratory research purposes only. Products are not approved for human consumption, animal use, clinical applications, therapeutic use, diagnostic use, or veterinary use. By purchasing from Coastal Laboratories, customers acknowledge that products will be used solely for legitimate scientific research.
Do you provide Certificates of Analysis?
Yes. Coastal Laboratories provides Certificates of Analysis (COAs) for our products whenever available. These documents contain analytical testing information such as purity data and product identification to support research applications. COAs can be accessed directly from applicable product pages or requested from our support team
Do you offer refunds or returns?
Due to the nature of research products, all sales are generally considered final. If an order arrives damaged, contains incorrect items, or is missing products, please contact our support team within 48 hours of delivery. We will review each case individually and work to resolve verified fulfillment issues.
How do I contact customer support?
Our support team is available to assist with questions regarding products, orders, shipping, and general inquiries. We strive to respond to all inquiries within one business day.
Email: support@coastallaboratories.com